Useful Information

Security and Privacy policy

We respect your privacy, so please be assured that any personal information obtained by Kezini from and about you will be used solely for the purposes of Kezini to assist with processing your order correctly and/or keeping you up to date with any new products that may be of interest to you.
Personal information will not be forwarded by Kezini or transferred to a third party for any reason.

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Size Guide

We understand that most women are not a standard size for both top and bottom and how frustrating this can be as a consumer if you are restricted to buying your swimwear in a set. We want you to look fantastic in your bikini and essentially this means that you need to be able to choose the size in both top and bottom that is the perfect fit for you. With this in mind we have provided you with the option to purchase separates and choose a different size top or bottom if you need to.

As sizing varies between brands we have provided a measurement guide for the various sizes we supply. Please use this guide to determine your size to ensure you get the best fit possible. Remember to always measure around the biggest part of your bust and hips to get the most accurate measurement.View our Size Chart here.

Please also bear in mind that the majority of our styles in bottoms are adjustable which allows you to make them a little bit tighter or a little bit looser to get your perfect fit.

The cut of our bottoms is consistent throughout our designs and are one of our standout features. The coverage is what we believe is perfect – not too full to draw attention and not too skimpy so that you feel that all bases are covered! We believe our cut is flattering whether you are slim or curvaceous.

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Gift Vouchers/Certificates

If you would like to purchase a Gift Voucher for someone special in your life, there is an option to choose ‘The Perfect Gift’ in our shop section.

You can determine the monetary value that you would like to purchase and then you can choose to either:

  1. Have the gift voucher sent to you to personalise and give to the recipient yourself or
  2. Provide the details of the recipient of your gift and we will forward it directly to them on your behalf via post.

Please note that we will honour all gift vouchers for 12 months.

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Order Fulfilment and Shipping

We will keep you informed of the various stages and progress of your order once it has been placed.

Your Order

Once your order has been placed with us and payment has been accepted and finalised, we will send you a confirmation email of your order.

We aim to pack your purchase and dispatch it to you within 3 days of the placement of your order. Please bear in mind that orders will not be sent until full payment of the order has been received.

If for any reason the stock you have ordered is unavailable (temporarily or sold out) we will contact you as soon as possible to discuss the options available to you and confirm if you would prefer to wait until new stock of that particular item becomes available or make a new selection in it’s place.

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Postage/Shipping

We want to be sure that your parcel is safely received by you, so therefore Kezini will only send your order via registered post*. This means that a signature will be required for you to take possession of the goods. This provides you with the peace of mind that your parcel will arrive safely, plus lets us know that it has reached you ok. Once your parcel is on it’s way to you, we will send you an email notifying you of the date your order has been sent and the registered number to enable tracking.

Please allow between 5 and 10 business/working days to receive your order within Australia.

Please allow between 2-4 weeks to receive your order if you are outside of Australia.

Shipping Rates**

Australia

$10 AUD Flat Rate

Asia and Pacific

$29 AUD Flat Rate

Rest of the World

$39 AUD Flat Rate

Please note: If your purchase consists of a gift voucher only, you will pay the standard flat rate postage fees at the checkout, but a portion of these fees will be refunded to you after the order has been processed.

*Delivery Confirmation will be requested for all parcels being sent to destinations outside of Australia and/or any destinations where we are unable to use a registered post service.

**Purchase of multiple items may incur additional postage fees to that set out above. In this instance we will contact you as soon as possible to advise the appropriate fee.

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Imports/Taxes

Please be aware that some countries may charge duty or taxes for imported goods. Any such fees incurred are the responsibility of the purchaser.

Please check with your customs office for advice in relation to duty or taxes and whether such charges are applicable within your country.

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Pricing

Please be advised that all prices on the website include GST. Please note that your invoice will specify the amount of GST applicable on your order.

All prices are shown in AUD.

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Payment

We currently except payment for all orders via PayPal. This means that you may choose to pay for your order via your visa or credit card, or from your PayPal account.

PayPal is a secure payment system that is recognised and utilised within many countries around the world. For more information on this payment method please refer to the PayPal website.

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Returns

If for any reason you are unhappy with your purchase Kezini will accept returns for refund, exchange or store credit.

The items must be returned in original condition, with all swing tags and hygiene stickers still attached. Goods will not be accepted for exchange or refund if they have been worn, washed, soiled, smell of tobacco smoke or damaged in any way.

The Returns and Exchanges form must be completed fully and included with any item you are returning.
Please refer to our Returns Policy for full terms and conditions for returns.

We will keep you informed of the various stages and progress of your return once it has been received by us.

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